Before you book
Before we get the wheels rolling, there are a few things you should be aware of. These are designed to make your experience as pleasant and as free from unwanted surprises and disappointments as possible. The Motorhomes should not be used for travel outside of the United Kingdom. Pets allowed only in the Peugeot Motorhome, Clyde. Sorry, NO pets allowed in the Fiat Motorhome, Bonnie. Motorhomes should be returned with a full tank of diesel. The water tank and toilet should be emptied prior to returning the Motorhomes.
Failure to do so will result in a £50.00 charge.
Failure to do so will result in a £50.00 charge to empty waste a £50.00 charge to empty the water tank.
Who can book a motorhome?
To hire a motorhome you will need a valid full drivers license (Full UK licences only). You will also need to be between 25 and 79 years of age and to have held a valid full driving license for at least 2 years. Two 3 point convictions are acceptable (i.e. 2x SP30s, 3 points each) without referral. You will also need to have no more than one fault or outstanding incident or claim in the last three years.
What will I need to make complete a reservation?
A photocard drivers license and up to date address and ID. Each driver will also be required to complete a DVLA check.
Proofs of address
If you have any questions about the documents you need, please feel free to contact us at email@example.com. You must provide a total of two proofs of address from the following: one primary proof of address and one secondary proof of address, or two primary proofs of address.
Primary proof of address include the following items: Electricity bill Water bill Gas bill Broadband/Landline bill Council tax bill TV licence Bank Statement Credit card bill/statement Mortgage statement Polling card HMRC self-assessment/tax credit
Secondary Proof of Address: Student loan Shotgun licence Payslip Mobile Phone Bills Pension letters Car Finance Statement Loan Statement Property deed
What do I pay? When do I pay it?
Once you know the date you want to pick up the Motorhome, fill in the reservation form and hit the send button. We will then contact you to complete your booking and arrange payment of a deposit (£250.00) (non-refundable). All payments can be paid over the phone by debit card. Payment link sent via email or by BACS (bank transfer) (Sorry no cash). Customers will then receive an email confirming their reservation and acknowledging receipt of deposit. An invoice will then be issued stating the full cost of the hire period. The full balance of the hire must be paid at least 2 weeks before the start of the hire period.
Customers will be required to pay A £500 REFUNDABLE SECURITY deposit two weeks prior to pick-up. This will be fully refunded within 48 hours of the customer returning the Motorhome in the condition agreed under the terms and conditions.
Where do I leave my car or motorcycle?
Heatherlee Motorhomes can provide ample on-site parking. Customers who will be driving here in their own vehicles are free to leave their vehicles on our own private grounds.
What happens if I damage the motorhome?
We have an insurance excess of £1000 meaning we have to pay the first £1000 of any claim, we dont expect you to pay this amount but this is what the refundable £500 security deposit is for, so you would pay the first £500 of any claim or damage loss etc inside or outside of the motorhome, or for any additional work that Heatherlee Motorhomes has to do to restore it to its orginal condition. If the motorhome and contents is returned back to us in the same condition as you picked it up in, you will get your full £500 security deposit returned in full within 2 weeks of returning the vehicle.